Blue Bliss Hospital continues to lead by example for itself when it comes to Patient Care. Patient
comfort comes above everything for us, right from the time you enter the hospital, till the time you
leave the hospital.
Out Patient Department (OPD) Appointment
Our efficient OPD staff at Blue Bliss Hospital in Bangalore will help you in booking an
appointment with your concerned doctor. You can either book your appointment online or just
walk in to the hospital. The OPD staff will assist and guide you through the process. A copy of
the same is also sent to you on your email id. In case you want to re-schedule your appointment
to another date convenient to you or the hospital requests you to do so due to the non-availability
of your doctor, our representative will assist you with alternate solutions.
Your time is extremely precious to us. Blue Bliss Hospital will do everything to minimize your
waiting time and see through your doctor consultation as quickly as possible. For physically
challenged patients, you can request for assistance while booking your appointment itself. Your
comfort is of paramount importance for us.
In patient Admission and Discharge
After consultation, if your doctor recommends an admission to the hospital, you can get in touch
with our In Patient help desk. Our patient care co-ordinators will be very happy to help you in
selecting your choice of rooms/wards suiting your comfort. On the day of your admission, our
staff will accompany you to your ward/room after completing the due in patient registration
formalities. Your designated floor manager will visit you to find out your comfort every day and
assist you if you need any extra comfort. If you are accompanied by your attendant, his/her
comfort will also not be compromised upon at any cost.
Discharge
Once your doctor advises the inpatient staff on your discharge, your co-ordinator will start
preparing your discharge summary. After the necessary clearances and approval from your
doctor, you will be discharged from the hospital. If you require ambulance services, our co-
ordinators will be very happy to assist you with the same. Physically challenged patients are
supported by personal patient care co-ordinators to ensure their safety and comfort.
Billing
At Blue Bliss Hospital in Bangalore, you get much more than what you expect. A well-organized
Billing Department is all set to support your smooth discharge from the hospital. Depending upon
the number of days of hospitalization required even before your admission, our billing department
after consulting your doctor, will give a rough estimate to you.
Payments are accepted in Cash, through Card (Credit/Debit) and Demand Drafts.
Insurance
Blue Bliss Hospital, Bangalore is committed to ensure a smooth Insurance Claim process. You
are requested to kindly furnish all details with respect to your medical insurance to our
representative at the Insurance Help desk. Any medical expense which is not supported by
insurance companies will be informed to you well in advance. It totally depends on your
insurance company as to how much percentage of claims you are entitled to. Any further
enhancements to your insurance claim will be sent to your Insurance Company for approval. The
Hospital has no role to play in case your insurance approval or claims are delayed,
Patient Rights and Responsibilities
1. Rights
To receive accommodating and respectful care.
Right to information.
Right to give informed approval
Right to privacy.
Right to confidentiality.
Right to honest care and treatment.
Right to receive all copies of tests, reports, summaries and records.
Right to know if the patient will be subjected to any clinical trial or medical research
activity.
Right to receive estimate of the total medical expenses involved.
Right to expect continued care.
Right to take second opinion.
Right to decline treatment.
Right to escalate complaints to the highest level and receive feedback on the resolution
process.
Right to report any form of personal abuse or sexual harassment.
2. Responsibilities
To furnish clear, complete, accurate and correct information for proper diagnosis,
treatment, rehabilitation and counselling purposes.
To strictly follow doctors instructions.
To keep the doctor informed with respect to after effects faced due to medications during
treatment.
To take precautionary measures as advised by the doctor in case of infectious diseases.
To get a complete clarity of the cost of the treatment.
To get a complete clarity of the type of treatment.
To clear medical bills in time.
To treat doctors, nursing staff and other hospital staff
To take care and protect the hospital environment.
To handle any hospital equipment with care
To utilize the health system properly and do not abuse/monopolize it.
To follow the “NO SMOKING POLICY” of hospital.
To be aware of hospital procedures to evacuate the hospital during any natural
emergency.
To honour hospital code of conduct.
Patient & Visitor Guide
At Blue Bliss Hospital, We strive to provide you with a patient friendly staff and calm environment
to speed up your recovery process. The Hospital staff will do everything to ensure that you and
your attendant are comfortable throughout your stay with us.
Your in-patient co-ordinator will take you around the hospital and introduce you to the
respective floor manager who will attend to you during your stay.
You will receive a complete list of items which you might have to carry with you and the ones
which will be provided by the hospital.
Your co-ordinator will introduce you to the insurance desk, billing departments, housekeeping
supervisor as well as the pharmacy to support you as and when needed.
Your co-ordinator will help you in selecting the rooms of your choice and guide you through
the facilities within the room.
You and your attendant will be completely briefed with all safety norms and procedures
followed at the hospital.
Your attendant’s comfort is equally important for the hospital and will not be compromised
upon at any cost.
Your discharge date and time will be informed to you well in advance to give you adequate
time to prepare for the same.
If you require Ambulance or Oxygen facilities you will be provided the same on consulting your
In-patient co-ordinator.
You will also be informed about nearest available public facilities on your floor.
At Blue Bliss Hospital you can feel absolutely at home and enjoy a family atmosphere.
Should you require an accommodation for your attendant within close proximity to the
hospital, you can get in touch with our representative at the Patient Care Desk. The Hospital
has comfortable rooms at affordable prices for you to choose from.
Visitors wishing to see the patient should strictly adhere to visiting hours. Your in-patient co-
ordinator will assist you with the timings followed.
A minimum deposit is required during admission. This will be recorded in your patient file and
taken into account during the final billing. Our Patient care co-ordinator will assist you with the
process followed.